Take a sneak peek into how it is like being a working mum and the advice they have for new mommies!
Moms possess traits that are important skills and strengths in their careers more so than they know of. It goes without saying that being a mother is one of the toughest, most rewarding jobs out there.
This Mother’s Day, we spoke with two mommies in XanPool and XanPay, to learn how they balance career ambitions and family aspirations.
Let’s welcome Nandini and Marina.
Hi Nandini and Marina, thank you for speaking with us today. Before we start, can you give us an introduction about you as a mum and your role in XanPool and XanPay?
Hi, of course. I spent the first two years of my daughter's life as the primary caregiver before transitioning into Senior Product Manager of XanPay. Those first two years have brought explosive growth to me. I was constantly challenged to provide a good learning environment for my daughter, as well as learn to manage my own emotions and grow my leadership skills.
Thanks for having me today. I am a mother to four kids. My eldest child is 8 years old and the youngest child is a one-year-old baby. My life is pretty occupied because I do not have a helper at home. I am crazy like that haha. My role as a Customer Support Operator is to handle customer inquiries and manage both Know Your Customer (KYC) applications in XanPool and Know Your Business (KYB) applications in XanPay, switching hats between the two products that we have.
"I was constantly challenged to provide a good learning environment for my daughter, as well as learn to manage my own emotions and grow my leadership skills." - Nandini Bhardwaj, Senior Product Manager
1. How is it like being a Senior Product Manager or a Customer Service Operator as a working mom in a Fintech startup like us?
Personally, the biggest challenge I face is always respecting the clock - leaving work when it is time to go, and leaving my daughter with another caregiver when it is time to work. The ability to manage time is very important, this is so that I can be 100% present wherever I am and give my best in whatever that I do.
It is definitely a ride, I’m on shift-based working hours so my day starts early at 6 am. It has been good and I love it because I never know what is the flow of the day. I also love the flexibility that XanPool has. Hybrid working arrangements allow me to work from home and it is especially helpful when I need to care for my kids if they are unwell. Being part of the Customer Support team, we have to be reliable and knowledgeable about the products. So I am really thankful to have supportive colleagues whenever I need help.
2. What is the favorite memory you have with your child/children?
This question is unfair - every moment is super special. From the moment she came to me in the hospital, there are just too many memories. If I could record and relive every moment, I would.
Haha, there are too many and it’s hard to pick just one. Having all four of my kids together during Covid lockdown certainly tops the list and I had also just given birth to my youngest child during that time. I love spending quality time with them, whether it be cooking or playing games together; these moments are special and have definitely brought all of us closer.
3. What is a piece of advice you would give to young working mothers who just started out?
Haha, I am not sure if I should be doling out any advice! Nonetheless, I would like to take this chance to thank all the people who took wonderful care of my daughter - our domestic worker, my daughter's preschool teachers, and my partner. I can be fully engaged at work because I can trust my daughter with them 100%. I feel very fortunate to have them love and care for my daughter. As you can see, I had a lot of help from many people so if I were to say one thing, it is important to learn how to ask for help.
Be patient, it may feel like you are being pulled in a million directions and there will be days that you will feel guilty for leaving your kids to go work, but trust me, it will get better. You will learn to treasure the moments more. Do not feel bad for having to work and leaving your child to a caregiver or infant care as they will learn to love it in time, all my kids are in infant care/childcare/student care and they love the activities they do there. There is no right or wrong to parenting, so follow your heart, do what you think is good for your child and everything will fall into place. :)
"Be patient, it may feel like you are being pulled in a million directions and there will be days that you will feel guilty for leaving your kids to go work, but trust me, it will get better." - Marina Azman, Customer Support Operator